Consumer Program Guide: First impressions help build confidence
with consumers that they've made the right decision in their approach to reducing
their debt. Upon enrollment, each consumer receives a Welcome Packet which includes
a detailed program guide fully disclosing all pertinent information about the program.
It spells out in plain language what consumers can expect as they progress through
the program, and provides all contact information to facilitate easy interaction
with the Account Management Team.
New Enrollment Transition Team: Our New Enrollment Transition
Team is a dedicated team of Account Managers assigned to specific consumers during
their first 90 days of enrollment. Each member of this team receives individualized
training for managing consumers during this first 90 days to ensure the highest
level of service and response during this critical period of time immediately after
enrollment.
Debt Education Center: Raising the consumer’s level of
Financial Literacy is the key to a successful program. After consumers complete
their first 90 days, they are assigned to one of our Debt Education Teams.