Your kindness and caring are so rare to find
I write too to tell you how pleased I am with the service I received. I began the process scared and sensitive and rather embarrassed, but soon all of these feelings disappeared because the people who talked to me on the phone ALWAYS were thoughtful, polite, and really seemed to care in a personal way about my situation. That’s #1 and close behind it in #2 place is the fact that when the representative said he/she would so something for me it was done immediately just as promised.
My credit card debt is no longer my deep dark secret that no one knows about. Now I can talk about it. Most important I will tell people about how happy I am with the good work that was done for me.
I do hope this letter will be shared with all those very nice people that have been talking with me on the phone over the years. It mattered very much that you were so nice to me.
Sandra W.