Nationwide has been providing back-end service support to the debt settlement industry for years. You can concentrate on marketing and developing new business, let us do the rest. We have qualified, well trained and experienced personnel to give your clients the superior service they deserve. We understand that getting out of debt is stressful for your clients. Nationwide gives you and your clients the confidence of knowing their accounts are in the right hands.
Why not do my own back-end?
Why choose Nationwide? If you’re a start up, small, mid-size or large debt settlement company, passing the operational issues over to Nationwide leaves you with the resources to build your new client enrollments without the headaches or financial burden associated with supporting your client over a long period of time. Because of the high service levels that we maintain based on technology and experience, your reputation will be that of a large well run company. Setting yourself apart from today’s competition is critical to your success, and Nationwide can help you get there!
Have the image of a large company without the cost of time, money, people and experience
Retaining YOUR CLIENTS IS OUR NO 1 GOAL
Nationwide has extensive experience providing back-end service and support to the debt settlement industry. We understand that getting out of debt is stressful for your clients. Nationwide gives you and your clients the confidence of knowing that their accounts are in the right hands. With our services in place, you can concentrate on marketing and developing new business while our well trained, experienced personnel provide your clients with the superior service they deserve.
Enrollment verification
Once your client has approved all the paperwork, we will review and confirm that all documentation is accurate and complete. Nationwide will then Federal Express a “Welcome Packet” to your client with a copy of the approved contract, instructions for the program, and all the tools necessary for them to achieve success; including the proper handling of creditor calls and creditor correspondence.
Compliance call
Three days after the “Welcome Packet” is received, we contact your client via telephone and review the contents of the welcome packet and the details of the program. This includes reviewing all disclosures that must be made upon enrollment into a debt settlement program. This proactive approach reassures your client that they have made the right decision, and reduces your drop out rates. Reviewing the program with your client provides you with the peace of mind that you are using compliant selling techniques and reducing your risk for complaints.
Administration of all client documents
Once your client is enrolled in the program, it is now Nationwide’s responsibility to service them. All mailed correspondence will be directed to Nationwide’s address, not yours. We’re paperless, so all documents received are scanned and linked to your client’s account. This ensures that when your client calls customer service, everything will be at our representative’s finger tips; providing a reassuring experience for your clients during every step of the debt settlement process.
Customer service
We handle all in-bound and out-bound calls for your clients and their creditors. One of the biggest complaints a client will have is being kept on hold too long to speak to a customer service representative. At Nationwide, all calls must be answered in two minutes or less. Nationwide is staffed to maintain this level of service and is our company standard for excellence. Nationwide relieves you from servicing your clients, so you can focus on your area of expertise; sales.
Legal resources
Sometimes legal action is part of the process to obtain a settlement. Nationwide has been very successful working with clients through this process to keep them focused and calm in order to receive the best outcome and settlement. This time consuming effort results in less stress for clients, reducing the risk of complaints for your company.
Negotiations
Nationwide has built strong relationships with major creditors and collection agencies over the years. Creditors deal in volume, wishing to facilitate multiple settlements at one time. With the large volume of accounts Nationwide supports, we can do this successfully. Our negotiations team is trained in debt mediation. We can achieve more settlements and better percentages; allowing your company to benefit from a successful reputation and solid company image.
Retaining your clients means more profit!
Unlike other back end service providers, your clients have enrolled into your company’s program, not Nationwide’s. We only focus on service, not sales. Our technology allows us to utilize your company name and logo on all correspondence and is identified in our system when customer service is speaking with your client. Less confusion for your client means more security for you.
Reports
• Cancellation rates to track your success rate
• Demographic information to track your marketing
• DSC portal showing up-to-date industry information and financial projections
• Industry, state and regulatory information updates at no charge
Online account provides 24/7 access for your clients
• Clients view account activity daily. Your clients watch their debt disappear.
• Easy access to online forms to download 24 hours a day.
• Financial Education for your clients to budget and manage their money during the debt settlement program, resulting in a higher retention rate foryou.
• Monthly Newsletters keep your clients informed and educated.
Marketing add-ons for your website
• Enrollment documents for your clients to fill out online.
• Frequently Asked Questions answering most of your client’s questions; thus assuring proper disclosure.
• Testimonials from clients and creditors establish a sense of well being for your clients that sets you apart from your competition.
• Potential new clients can view what your online account system has to offer.